Yolanda Robano-Gross, LMSW, MHA, Chief Executive Officer
Yolanda Robano-Gross joined Options as Chief Executive Officer in 2014 with more than twenty years of prior executive-level experience within the health care industry. She is responsible for oversight of all agency affairs and reports to the Board of Directors. Responsibilities include fiscal management of an annual budget of over $24 million, personnel management, program development, and fundraising. She earned her Master’s in Health Care Administration from Hofstra University, Masters in Social Work from Yeshiva University, and her Bachelor’s Degree in Social Work from Marist College. She holds a certificate in Executive Education, Non-Profit Leadership from The Fordham Center for Non-Profit Leaders.
Georgia Kuhen, LMSW, Director, Strategic Partnerships and Licensed Programs
Georgia Kuhen is responsible for maintaining relationships with industry partners, strengthening collaborations, and identifying opportunities for new alliances in order to promote continued agency growth and success. She monitors changes in federal and state regulations to ensure compliance with regulatory agencies. Ms. Kuhen also has oversight responsibility for all licensed mental health housing programs, mobile supportive services, and Home and Community Based Services (HCBS.) As one of Options’ most experienced and senior staff, she is directly involved with program advancement and development. Ms. Kuhen began her employment with Options in 1986 as a Community Residence Coordinator and quickly distinguished herself as a highly qualified and respected leader, occupying more responsible positions in the Mental Health Program through the years. Ms. Kuhen has her Master’s in Social Work Degree and she is a licensed professional.
Robin Sayles, LMHC, Director, Supportive Housing
Robin Sayles has oversight responsibility for Options’ scattered site Mental Health Supportive Housing Program. The program provides a full range of care management and supportive services that enable tenants to live independently in the community. Ms. Sayles is responsible for the administration of the program, monitoring of program services, building relationships with local service providers, and supervision, oversight, and evaluation of staff. She ensures that all services, procedures, and documentation are in compliance with all regulatory and agency mandates. Ms. Sayles began employment with Options in 1998 as the Supported Housing Supervisor and distinguished herself as a caring and capable leader assuming growing responsibilities in the Mental Health Program through the years. Ms. Sayles has her Master’s in Mental Health Counseling.
Allison Covino, Director, Access to Care Programs
Allison Covino has oversight responsibilities for the Access to Care Program (ATC) including care coordination, HIV/AIDS services, and housing programs to ensure compliance with regulations and program policies and procedures. She is responsible for program development and oversight of all program activities in both Nassau and Suffolk Counties. Ms. Covino has a Bachelor’s Degree in Psychology. As one of Options most experienced employees, she has worked in different capacities in the agency with increasing responsibilities since beginning employment in 1987. She has been responsible for the ATC program since 1994.
Karen Schwartz, CPA, Chief Financial Officer
Karen Schwartz is responsible for overseeing the fiscal operations of the agency. She manages all of the accounting functions, internal and external financial reporting, budgeting, and contract administration. Ms. Schwartz holds a Bachelor of Science degree in Accounting from St. John’s University and is licensed as a Certified Public Accountant. She joined Options in 2010 with more than twenty years of related work experience in both not-for-profit accounting and business consulting services.
Susan Steinhardt, Director, Compliance and Quality
Susan Steinhardt coordinates and monitors all Quality Improvement functions agency-wide including outcomes related to efficiency, effectiveness, access, business function, and satisfaction. She participates in program development and grant writing. Ms. Steinhardt also oversees the IT Systems function and serves as the agency’s Health and Safety and HIPAA Security and Privacy Officer and is the Corporate Compliance Officer. She holds a Master’s degree in Public Administration from Ohio State University and brought more than 15 years of prior related work experience to Options when she joined the agency in 1997.
Lori Barraud, PHR, SHRM-CP, Director, Human Resources
Lori Barraud is responsible for implementing and administering the agency’s Human Resources functions including staffing, employee engagement, compensation and benefits administration, and policies and procedures. Ms. Barraud holds a Master’s degree in Human Resources Management from Stony Brook University and is a member of the Long Island Chapter of the Society for Human Resources Management. She began her career in Human Resources with Options and rejoined as a member of the Options management team in 2011 with eight years of prior related work experience.
Denise Waterhouse, Director, Development
Denise Waterhouse is responsible for planning and implementing the agency’s fundraising efforts which include major gifts, corporate donations, grant solicitation (private and public), and in-kind resources. She is also responsible for promoting the organization through a comprehensive communication plan to maximize public awareness and opportunities that advance the mission and goals of the organization. Ms. Waterhouse has a Bachelor of Science Degree in Business Administration. Her prior experience includes 11 years in Human Resources Management. She has been employed with the agency since 2001.